Frequently asked questions
Hello there, how can we help?
Browse through our FAQs or speak to an in-house member of our support team.
Setting Up & Using CircleLoop Questions
How does CircleLoop work?
CircleLoop is a cloud-based business phone system, which allows you to make and receive calls on any device, anywhere. It works using our powerful apps (Mac, Windows, iPhone, Android) which allow you to make and receive calls, shows all your call history and let's you manage your settings.
How long will I have to wait until my CircleLoop system is ready to use?
Once you've signed up and installed one of our apps, your account is ready to use instantly!
How do I make and receive calls?
It couldn’t be easier. Install one of the CircleLoop apps (Mac, Windows, iPhone or Android), log in to your account and you're ready to go.
Does it cost anything to receive calls on CircleLoop?
No. Receiving calls is free of charge
How much will calls cost which are not included in my plan?
Please refer to our pricing page for details of all call costs.
What’s included in the free trial?
Full user privileges, including the ability to add users and numbers, plus 30 minutes of free UK landline & mobile calls. Please note that you cannot make international or premium rate calls during your trial period.
Do I need to have any technical knowledge to set up CircleLoop?
No. We’ve made it really easy with our simple apps. As long as you can operate the basic functions on a mobile phone or a computer system, you’ll find CircleLoop a breeze to setup use. Simply download our apps, and you’re ready to go.
How well does it work on a mobile data connection?
We recommend having a 4G connection for high quality calls on mobile data. In the event that you don’t have a connection available, we’ll automatically push calls to your mobile number.
Does 'unlimited' really mean unlimited?
Unlimited calls to UK 01, 02, 03 numbers and major network 07 numbers are included, along with calls to USA, Canada, Ireland, Australia & New Zealand (with a small number of exceptions) within fair usage limits.
How many international countries does CircleLoop support?
You can make calls to over 170 countries. Please refer to our pricing page for more details.
Am I tied into a contract with CircleLoop?
No, there’s no commitment with CircleLoop. You just need to accept our terms and conditions.
Users & Numbers Questions
How do I add extra users to CircleLoop?
CircleLoop is self-service, so just add users using the apps in just a few clicks.
I need an international phone number. Can you still help me?
Yes. For a small additional monthly subscription, we offer a range of telephone numbers from major international cities such as New York, Toronto, Amsterdam, Sydney and Dublin.
How long does porting/ transferring a number take?
It varies. Mobile numbers are really straightforward and take a couple of days. Other numbers can take anything from 7 to 20 days depending on the provider we are transferring from. The process is quite old-fashioned and very fussy. Unfortunately, it’s not something that we’re in control of, but we’ll always do our best to speed up the process for you.
How do I add extra phone numbers to CircleLoop?
CircleLoop is self-service, so just add/remove numbers using the apps in a couple of clicks.
I already have a phone number(s), can I transfer/ port this to CircleLoop?
Yes, we’re happy to transfer an existing number to CircleLoop. We can port most landline numbers for £20+VAT. We also port in from all UK major networks free of charge. Please note that we can't port international numbers.
If I decide to leave CircleLoop, can I take my number(s) with me?
Once you're a paying user, any numbers on your account are available for you to take elsewhere if your new provider supports this.
Miscellaneous
Can I use CircleLoop everywhere in the World?
CircleLoop will work in most countries around the world, providing you have a data or WiFi connection available. However, there are a small number of countries which block internet-based calling for either security or revenue-protection reasons. Internet-based calling is currently blocked in Azerbaijan, Belize, China, Iran, Jordan, Kuwait, Libya, North Korea, Oman, Pakistan, Qatar, Saudi Arabia, South Korea, Syria and UAE. You can still call these countries using CircleLoop, it’s just outbound calls that are blocked.
My colleagues prefer to use headsets for calls. Does CircleLoop support these and can you supply them?
Yes. CircleLoop supports USB/Bluetooth headsets. We can recommend phone headsets that have been fully tested with CircleLoop. Please note that we don't support traditional IP deskphones.
How much mobile data does CircleLoop use?
As a general guide, CircleLoop will use approx 1mb of data per minute. This can be variable, depending on which additional features you are using. CircleLoop’s data consumption is at most equivalent to most other IP or cloud-based systems.
What happens if I don’t have a data connection?
If you don't have a data connection, your call can be automatically diverted to a mobile number. You can set this up in the mobile apps.
So I can cancel my existing phone contracts?
That's up to you. You don't need an existing landline or mobile contract to use CircleLoop. Of course, if your internet connection is provided through your landline or mobile, you’ll still need that.
My colleagues currently use their own mobile phones, and we pay for their calls through expenses. Does CircleLoop replace that?
Yes. We can save you some money. Your colleagues can simply add their business phone numbers to their own smartphones and computer systems to make and receive calls. There’s no longer any need for extra business phones or extra sim cards.
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