Volunteers / Not For Profit Organisation
Isolation Help Bexley are a group of volunteers in the London Borough of Bexley. The group was launched on 17 March 2020 in response to the looming COVID-19 Pandemic.
Our principal concern was that the elderly and vulnerable of Bexley, particularly those with no digital footprint, would find the necessity to isolate a significant challenge.
Simple tasks like collecting a prescription, buying a newspaper or walking a dog, suddenly attracted a degree of risk. Thankfully the fine people of Bexley quickly rose to the challenge and in the space of just over 2 months, every household in Bexley had received one of IHB’s flyers.
Over 800 Bexley residents joined IHB’s ranks and voluntarily provided practical help to many hundreds of elderly or vulnerable neighbours. One of the most difficult discoveries was just how many people were ‘isolated’ before there was a need to self isolate and so Bexley’s COVID legacy will be the birth of IHB.
Eugene volunteered as the IT manager for IHB because in his work life as a technical consultant he had vast experience planning, implementing and supporting the deployment of mobile devices to large organisations.
IHB needed a phone system that could handle high call volumes, be cost effective, be easy to use and implemented across the army of volunteers.
As a charity IHB started with no budget and only had people who just wanted to help, therefore when choosing a phone system it was imperative to have no contract, set up fees or any pricey hardware, lucky they found CircleLoop!
Back in early March when COVID forced the UK into lockdown CircleLoop made a pledge to give free accounts to any enterprises involved in the charity, health or education sector to help keep these industries going in these turbulent times.
CircleLoop allows you to assign multiple users to a team which was perfect for IHB as they wanted just one helpline for the charity to prevent confusion and limit the amount of missed calls.
CircleLoop has many useful features, one in particular that was greatly valued by IHB was the SMS function that allowed them to communicate with the hearing impaired, ensuring no one was left out.
As Isolation Help Bexley is run by solely volunteers they needed the phone system to be low maintenance. The CircleLoop interface is designed to be simple and has proved popular with all volunteers.
"The costs are a lot more transparent and stable and we also have the integration based click to call and analytics options too. CircleLoop helped us to overcome the limitations of a traditional phone system."
"Quick set up. Call recording are easily accessible and call routing is a great feature. CircleLoop gives us the ability to be mobile across offices."
"I can't understand why anybody would buy a standalone telephone system when Circleloop has all of the features of an expensive PBX phone system with no deskphone equipment needed. It's fantastic."