Call analytics is included with CircleLoop at no extra cost. Instantly view important call data for your whole team. Why pay extra for it?
CircleLoop automatically logs and reports all call activity across
your team. You’ll be able to identify your most prolific users,
most dialled numbers, missed call patterns or overall team
performance. You’ll find everything you need to know in the
CircleLoop Analytics panel.
You gain access to our call analysis as soon as you get your account and at no extra charge. Call data analytics can be accessed directly in CircleLoop for all customers, even if you’re using one of our powerful tool integrations.
CircleLoop’s call data analysis show gives you an overview of:
Real-time custom dashboards
Inbound, outbound & missed calls
Calls by number
Calls by user
Calls by team
Instant access to call recordings
As a CircleLoop admin you can access the Analytics panel at any time and filter call activity results by date to provide the information that you need to keep your team on track. Identify the number dialled and call durations instantly and even listen back to call recordings if necessary. Filter by User, Number and Team to get the insights you need to drive your business forward without disrupting the rest of your team.
Having an overview of your contact centre call activity is essential to keeping it running smoothly. Spotting your top performers, or the people struggling but still making an effort to make calls, can help you spread work out more effectively across your team. Use call centre data analysis to improve your call quality, and couple it with our call recording to train your team.You’ll be able to see just how hard your remote teams are working too, with a complete overview of all their call data at your fingertips.Learn more about call recording.
Accessing call analytics is as simple as installing CircleLoop and logging in. You can view our analytics panel on the desktop version of CircleLoop. Every CircleLoop account has access to analytics, and it adds a powerful overview of the calls your team are making. CircleLoop offers call analytics to startups and growing businesses in all manner of sectors and can empower any team in your organisation.
Find out more about phone systems & call recording for….
At CircleLoop we’ve developed a number of integrations so you can add a phone system to your existing tools. Add call recording, our analytics platform, click to call and more to your tools. All integrations are available at no extra charge.
Make your CRM platform work even harder so you never lose a lead again, or keep track of every invoice with our accountancy integrations.
Analytics gives you a top down view of every call that’s made to or from a CircleLoop number, even if it’s through your other platforms.
CircleLoop is the next generation of phone system, offering a completely cloud-based experience powered by apps you can access wherever you need them.
It’s a phone system that’s filled to the brim with features. You can add users from £5 per person per month, and there aren’t any hidden fees or lengthy contracts.
We have apps for Windows, Android, iOS and Mac so you’ll unlock cross-platform call recording and other powerful features instantly.
You get immediate access to a host of other features, including...
CircleLoop lets you record any incoming or outgoing call. You’ll have easy access to your call recordings directly from your analytics panel too.
Appear locally or access memorable numbers with ease. Our virtual numbers let you access international numbers for your business to build trust.
Set up conference calls within the app, so you’ll be able to do everything under one roof.
CircleLoop integrates with some of the most respected tools on the market, across CRM, helpdesk and accounting. Tools like Hubspot, Zoho, Office 365, Capsule CRM, Pipedrive and many more.
Make sure all your calls are going to the right people. With custom IVR Greetings & Menus you can direct inbound calls to the right user or team.
If you have a vanity number already, you can bring it with you to your CircleLoop account.
Call analytics is the means of collecting data about the calls made in and out of a business. It includes the number of calls made, taken, missed or ones that go to voicemail. Call analytics also give you data on the call maker or receiver.
Our call analytics platform gives you data on:
You can use this data to calculate the effectiveness of users or your team.