Instantly view and analyse call data for your entire team with call analytics

Call analytics is included with CircleLoop at no extra cost. Instantly view important call data for your whole team. Why pay extra for it?

Powerful call analytics software to improve reporting for your business

CircleLoop automatically logs and reports all call activity across your team. You’ll be able to identify your most prolific users, most dialled numbers, missed call patterns or overall team performance. You’ll find everything you need to know in the CircleLoop Analytics panel.
You gain access to our call analysis as soon as you get your account and at no extra charge. Call data analytics can be accessed directly in CircleLoop for all customers, even if you’re using one of our powerful tool integrations.

What’s included in CircleLoop’s call analytics dashboard?

CircleLoop’s call data analysis show gives you an overview of:

Real-time custom dashboards

Total calls

Inbound, outbound & missed calls

Calls by number

Calls by user

Calls by team

Call duration

Instant access to call recordings

Instant, self-service admin control & access to call data

As a CircleLoop admin you can access the Analytics panel at any time and filter call activity results by date to provide the information that you need to keep your team on track. Identify the number dialled and call durations instantly and even listen back to call recordings if necessary. Filter by User, Number and Team to get the insights you need to drive your business forward without disrupting the rest of your team.

Call centre analytics to make every call count

Having an overview of your contact centre call activity is essential to keeping it running smoothly. Spotting your top performers, or the people struggling but still making an effort to make calls, can help you spread work out more effectively across your team. Use call centre data analysis to improve your call quality, and couple it with our call recording to train your team.You’ll be able to see just how hard your remote teams are working too, with a complete overview of all their call data at your fingertips.

Learn more about call recording.

How do I set up call analytics for my business?

Accessing call analytics is as simple as installing CircleLoop and logging in. You can view our analytics panel on the desktop version of CircleLoop. Every CircleLoop account has access to analytics, and it adds a powerful overview of the calls your team are making. CircleLoop offers call analytics to startups and growing businesses in all manner of sectors and can empower any team in your organisation.

Find out more about phone systems & call recording for….

Call analysis to take your other tools further

At CircleLoop we’ve developed a number of integrations so you can add a phone system to your existing tools. Add call recording, our analytics platform, click to call and more to your tools. All integrations are available at no extra charge.

Make your CRM platform work even harder so you never lose a lead again, or keep track of every invoice with our accountancy integrations.

Analytics gives you a top down view of every call that’s made to or from a CircleLoop number, even if it’s through your other platforms.

What is CircleLoop?

CircleLoop is the next generation of phone system, offering a completely cloud-based experience powered by apps you can access wherever you need them.

It’s a phone system that’s filled to the brim with features. You can add users from £5 per person per month, and there aren’t any hidden fees or lengthy contracts.

We have apps for Windows, Android, iOS and Mac so you’ll unlock cross-platform call recording and other powerful features instantly.

Business Phone System

More than just call data analysis software

You get immediate access to a host of other features, including...

Call Recording

CircleLoop lets you record any incoming or outgoing call. You’ll have easy access to your call recordings directly from your analytics panel too.

Virtual Numbers

Appear locally or access memorable numbers with ease. Our virtual numbers let you access international numbers for your business to build trust.

Conference calling

Set up conference calls within the app, so you’ll be able to do everything under one roof.

Powerful integrations

CircleLoop integrates with some of the most respected tools on the market, across CRM, helpdesk and accounting. Tools like Hubspot, Zoho, Office 365, Capsule CRM, Pipedrive and many more.

Call routing and call menus

Make sure all your calls are going to the right people. With custom IVR menus you can direct inbound calls to the right user or team.

Number Porting

If you have a vanity number already, you can bring it with you to your CircleLoop account.

Frequently Asked Questions about custom call analytics

What is call analytics?

Call analytics is the means of collecting data about the calls made in and out of a business. It includes the number of calls made, taken, missed or ones that go to voicemail. Call analytics also give you data on the call maker or receiver.

What call data is included?

Our call analytics platform gives you data on:

  • Total number of calls (inbound, outbound & missed)
  • Call durations
  • Response times

You can use this data to calculate the effectiveness of users or your team.

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